Q1: What chassis brands do you offer?
A1: Official SINOTRUK HOWO, SHACMAN engineering chassis; semi-trailers are self-manufactured with premium parts. All units come with full factory certification.
Q2: Do you support vehicle customization?
A2: Yes. We tailor horsepower, drive type, load capacity, body size, RHD/LHD and color to your local working requirements.
Q3: What is your minimum order quantity?
A3: 1 unit for trial orders. Bulk orders of 10+ units enjoy preferential pricing.
Q4: What payment terms are accepted?
A4: T/T, L/C at sight, Western Union, PayPal, and Made-in-China Trade Assurance for secure transactions.
Q5: How long is the delivery lead time?
A5: 7–10 working days for ready stock; 15–25 working days for customized units. Exact schedule confirmed before order.
Q6: What warranty do you provide?
A6: 1-year factory warranty for core components (engine, gearbox, axle, main beam), plus lifelong low-cost genuine spare parts and 24/7 online technical support.
Q7: Can you provide full customs clearance documents?
A7: Yes. Full set includes Certificate of Origin, export certification, commercial invoice, packing list, PDI report and VIN documents.
Q8: Is mixed loading of different models allowed?
A8: Yes. Mix tractors, dump trucks and semi-trailers in one shipment to reduce your total freight cost.
Q9: Can I visit your factory before ordering?
A9: Welcome to our Shandong production yard for on-site inspection, test drive and face-to-face consultation. Full reception service provided.
Q10: Do you supply spare parts after purchase?
A10: Yes. Our dedicated spare parts department offers original HOWO/SHACMAN and trailer parts, shipped with orders or separately by express.